Delete your Presta2 account

Last updated: 25 August 2026

Presta2 (developed by Kitusoft) lets you delete your account and all associated data at any time, from inside the app itself. Deletion is immediate and irreversible.

If you only want to remove part of your data and keep your account, jump to "Delete part of your data" below.

How to delete your account

Option A: From the app (recommended)

Open Presta2 and sign in.
Open the side menu (the three-line icon, top left) and tap Settings.
Scroll to the Account section and tap "Delete account".
Read the warning and confirm with "Delete forever".
Your account and data are removed immediately and you are signed out.

For security, Firebase may ask you to sign in again if your session is old. If you see "For your security, sign in again before deleting your account", sign out, sign back in and repeat step 3.

Option B: By email (if you already uninstalled the app)

Write to soporte@kitusoft.com from the email associated with your account, with the subject "Delete my Presta2 account". We process the request within a maximum of 30 days.

What gets deleted

Your sign-in account: email address, phone number and/or Google link.
Your profile: display name and profile picture.
All your loans and borrowings, with their amounts, dates, tags, notes and payment ledger.
All the contacts you saved in the App, with their phones, emails and notes.
Your own tags.
The contents of the Trash (records you had deleted but not permanently removed).
Archived records.

What is kept

None of your content. Presta2 has no social features and no shared data, so no information of yours remains attached to other accounts.
Your phone's address book is untouched. If you imported contacts from your phone, we delete the copy that lived inside Presta2; your device's address book is left intact.
Local preferences (theme, language, currency) stay in the device's storage until you uninstall the App or clear its data.
Support emails: if you had written to us, we keep that thread for up to 24 months for traceability.

Timing

Once confirmed, your account data is removed from our systems immediately. Backups held by the infrastructure provider (Google Cloud) may take up to 30 days to rotate out. Deletion is permanent and cannot be undone.

Delete part of your data

You do not have to delete your whole account to get rid of a record. Anything you delete inside the App can be erased permanently, and your account stays exactly as it is.

How to delete a loan, a borrowing or a contact

Open Presta2 and sign in.
Open the record and choose Delete from its menu. It moves to the Trash.
Open the side menu (the three-line icon, top left) and tap Trash.
Find the record and tap the bin icon (Delete forever).
Confirm with "Delete forever".

If you stop after step 2, the Trash deletes the record on its own after 30 days. Each item shows the date it will go.

What this deletes, and what it keeps

Deleting a record removes everything attached to it: its amount, dates, notes, the tags applied to it and, for a loan, its entire payment history.
Loans and contacts are deleted separately. Deleting a contact does not delete the loans linked to that person, and deleting a loan does not delete the contact. If you want both gone, delete both.
Your account, your sign-in details and every other record are untouched.
Your profile picture can be removed on its own. In Profile, tap the picture and choose Remove photo. The image is deleted from our storage, not just hidden. If it came from your Google account, Google keeps its own copy and we simply stop using it.
Backups held by the infrastructure provider (Google Cloud) may take up to 30 days to rotate out.

If you cannot use the App

Write to soporte@kitusoft.com from the email associated with your account, saying which records you want removed. We process the request within a maximum of 30 days.

Before you delete everything

If you only want to stop seeing a loan without losing the record, there are two less drastic options inside the App:

Archive the loan (loan menu → Archive): it disappears from the main list but stays available under Archive.
Trash: deleting a loan or a contact moves it to the Trash, from where you can restore it for 30 days.

Contact

Questions about the deletion process?

Kitusoft Quito, Ecuador Email: soporte@kitusoft.com Website: kitusoft.com